One Guest One Code FAQ

Last updated: 2025-03-20

Question 1: Invited customers cannot be associated with me

Since customers who have already been invited cannot be associated again, you cannot view customers that were not successfully linked. Therefore, you need to confirm whether the invited customer has already been invited and associated by someone else. This requires internal communication and confirmation among users, as the association cannot be changed.

How to check: The user associated with the customer logs into their sales account, clicks on Customer Management, and views the successfully invited and associated customers.

Question 2: Some channels in Live Management are not displayed, and some channels cannot be shown

Channels in the One Guest One Code backend need to be added manually. If you create a new channel after already adding channels, the new channel will not be added to this backend by default. You can add the channel again in the One Guest One Code backend.

Question 3: Sales cannot create new customers normally when logged into the backend

When creating a new customer, the name field is required, while other fields are optional. If the name is not filled in, the customer cannot be created. Check whether the required name field has been filled in; if not, complete it. If the name is filled in but still cannot be saved, please contact after-sales support.

Question 4: Abnormal online user count on the backend monitoring dashboard

Setting the correct organization is necessary to display the corresponding online user count. If the salesperson selects another organization, the count will not be displayed. You can check whether the "Affiliated Organization" on the page has selected a different organization; the correct organization must be selected.

Question 5: Does One Guest One Code support exporting all customers, including those who have not entered the live room?

This feature is currently not supported.

Question 6: Clicking "Copy Link" and "Poster Preview" in Live Management is ineffective

Check whether the account logged into the backend is the main account. The main account cannot directly click these options and will receive a permission error. Copying links and previewing posters require using a role account for One Guest One Code.

Question 7: After disabling phone number verification, it is still required in the browser

Mobile browsers cannot directly identify the viewer's identity. If "Browser Use" is selected in the backend, phone number verification is forcibly enabled by default.

The solution is to set it to "WeChat Use," which allows phone number verification to be turned off.

Question 8: Unable to assign sales personnel when performing personnel settings in Live Management

Sales cannot be assigned across different organizational structures. Please confirm whether the channel is under the salesperson's organizational structure. If not, select a salesperson within the same organizational structure.

Question 9: Clicking "Usage Instructions" in Customer Management redirects to a 404 error

The page was migrated, causing access failure. This will be optimized in a future version.

Question 10: When a salesperson follows up with a customer on the One Guest One Code page, the follow-up status remains "Pending Follow-up" and does not change to "Following Up"

The customer did not enter the live room via the shared link.

Note: When sharing the link, the salesperson must ensure the customer enters the live room using a link with parameters. Check whether the shared SaaS viewing page link includes the parameter "invitePosterId" and verify that the customer entered through this parameterized link.