Points Management
Last updated: 2026-04-03
"User Management" must be enabled before using "Points Management"
The current version supports issuing points through task rewards, manual points distribution, and offline points redemption. More features are under rapid development.
I. Feature Overview
| Feature Info | Description |
|---|---|
| Feature Name | Points Management |
| Feature Description | Customers can set up points task rewards, manually distribute and redeem points via the Polyv management backend, helping customers build a points reward system |
| Purpose | Increase live room activity, enhance audience engagement and loyalty, and promote user stickiness |
| Use Case | Example: Customers can set up points reward tasks during live streaming, such as awarding points for check-ins or watch time. Points accumulated by viewers in the live room can be redeemed for products at offline stores, increasing store visit rates and product conversion |
| Feature List | Points validity period settings, data overview, points task reward settings, manual points distribution, manual points redemption |
II. Operation Instructions
1. Feature Entry
Access Path: Cloud Live > Platform Settings > Points Management > Enable [Feature Switch] (Requires "User Management" feature to be enabled first)
After enabling the feature switch: In Live Streaming > Live List > Live Room Management > Marketing > Task Rewards > Reward Content, a new "Points" type will be added
When disabling the feature switch:
Ongoing points task rewards are not affected; users can continue completing tasks to earn points, and the points earned remain valid
Points already obtained by users are not affected; if a validity period is set, points will be cleared normally according to the set validity period
2. Points Validity Period Settings
Location: Cloud Live > Platform Settings > Points Management > General Settings > Validity Period Settings
Note:
Modifying the points validity period will change the validity period for all points of all users. Please proceed with caution.
After setting a custom validity period, all users' points will expire and be cleared at 23:59:59 on the expiration date.
Points Validity Period Settings:
Default: Permanent validity – points never expire
Custom Expiration: Set to expire on a specific date each year (e.g., every year on MM-DD)
If setting the 30th, 31st, 28th, or 29th, the system will automatically determine if it is a valid date; if invalid, it will be automatically adjusted to the previous day
Example 1: If set to September 31st, since September has no 31st, it will be automatically adjusted to September 30th
Example 2: If set to February 29th, the system will first check if February of the current year has 29 days; if not, it will be adjusted to February 28th
View Operation Log: Click to view records of points validity period settings, feature switch toggles, and points clearing
3. Points Distribution Methods
3.1 Distribution via Task Rewards
Supports distributing points using task rewards
Location: Live Streaming > Live List > Live Room Management > Marketing > Task Rewards > Create Task
Feature Description:
Task reward content supports selecting "Points"
"Points" quantity only supports integers
Other rule settings remain consistent with the original task reward feature (Task Reward Feature Help Document: https://help.polyv.net/index.html#/live/product/live_tools_interactive/live_task_rewards)
3.2 Manual Distribution
- Location: Cloud Live > Platform Settings > Points Management > User List > Distribute Points
- Supports batch points distribution:
Manual Points Distribution Rules
Points Quantity: Required field; only natural numbers allowed; maximum 9999 points per single distribution
Operation Reason: Required field; limited to 50 characters
After clicking [Confirm Distribution], points will be sent to the corresponding users. This operation cannot be undone. Please proceed with caution.
4. Points Consumption Methods
4.1 Manual Points Redemption
- Location: Cloud Live > Platform Settings > Points Management > User List > Redeem Points
- Supports batch points redemption
- Manual Points Redemption Rules
- Redemption Quantity: Required selection; supports redeeming all points at once or a custom quantity
- Operation Reason: Required field; limited to 50 characters
- After clicking [Confirm Redemption], the corresponding points will be deducted from the user. This operation cannot be undone. Please proceed with caution.
5. Data Management
5.1 Data Overview
Description: View the overall points distribution/consumption for the current operational account
User Available Points: Total points available for use by users under the current operational account
User Cumulative Points Earned: Total points distributed to users under the current operational account
User Cumulative Points Consumed: Total points consumed by users under the current operational account
5.2 User List
Description: View information for all users who have earned points under the current operational account
Supports filtering by first points acquisition time / nickname / phone number
Supports exporting the list
Supports importing users
- Click "Details" to view a specific user's points details
5.3 Points Details
Description: View the points earning details for all users under the current operational account
Supports filtering by operation time / points type / user ID / phone number
Note: The operation time is the actual time points were distributed
The "Operation Time" for points distributed via task rewards is approximately 5 minutes later than the "Task Completion Time" on the viewer's end
6. Viewer Side
6.1 Points Task Reward Entry
Access Path: Watch Page > Chat > Click [Task Rewards] > Complete the corresponding points task
6.2 View Points Task Reward Records
Access Path 1: Watch Page > Chat > Click [Task Rewards] > Click [View Rewards] Access Path 2: Watch Page > Chat > Click [Task Rewards] > Click [My Rewards] Access Path 3: Watch Page > More > Click [My Rewards]
6.3 View Points Details
Access Path: Personal Center > Points > View Points Details Note: Requires coordination with Page Management > Personal Center; displays points details for the last 3 months
