Complaint & Feedback

Last updated: May 21, 2025

I. Feature Overview

Feature Info	Description
Feature Name	Complaint & Feedback
Feature Description	When viewers encounter issues or discover violations during a live stream, they can submit relevant content to the management backend via the complaint or feedback feature, enabling administrators to handle it promptly.
Purpose	Through the complaint or feedback feature, help administrators quickly identify and address issues or violations in live streams, maintain a healthy live streaming environment, protect user rights, and improve content compliance and user experience.
Use Case	When viewers have questions or suggestions about live content, or discover prohibited speech, inappropriate behavior, false information, or other content that violates platform rules, they can submit it to the backend via the complaint or feedback feature. Administrators will take appropriate action based on the submitted content.
Operation Path

II. Steps

1. Backend Settings

(1) Log in to the Polyv backend, navigate to the Compliance & Risk Control options for a single channel, and find the "Complaint & Feedback" feature.

(2) Turn on the feature toggle. The button position selection will take effect on the H5 end.

(3) Preview

Web viewing end

H5 viewing page – inside the "More" popup

H5 viewing page – external

H5 replay address viewing page

(4) Click the complaint/feedback button to enter the complaint/feedback details page. Users can fill in relevant information such as "Complaint Type", "Category", "Feedback Content", "Image Evidence", "Contact Information", etc., and then click "Submit" to successfully report.

2. Export Report Information

(1) Export method 1: Directly click the "Export" button in the backend.

(2) Export method 2: Export by configuring a callback. For details, refer to:



Feedback/Report Information Callback Notification