error_code
Updated: 2026-05-26 14:52:16
Error Codes
| Error Code | Description |
|---|---|
| #001 | Package expired. Please contact customer service to renew. |
| #002 | Package data has been used up. Please contact customer service to purchase more data. |
| #003 | Video configuration file failed to load. This is usually due to network issues preventing the video configuration file from loading. It is recommended to check/switch networks and try again. |
| #004 | Video does not exist. Please check if the vid is correct and if the video has been deleted. |
| #005 | Video failed review. Only videos with a "Published" status can be played. |
| #006 | Domain whitelist/blacklist verification failed. Please check the playback domain settings in the management console. |
| #007 | Video file failed to load. This is usually due to network issues preventing the video file from loading. It is recommended to check/switch networks and try again. |
| #008 | Video file loading timed out. This is usually due to network issues causing the video file load to time out. It is recommended to check/switch networks and try again. |
| #009 | Video is under review. Only videos with a "Published" status can be played. |
| #010 | Video is being encoded. Only videos with a "Published" status can be played. |
| #011 | Player skin failed to load. It is recommended to check/switch networks and try again. |
| #012 | Marquee loading error. Please check if the parameters returned by the marquee interface are correct. For details, see: Authorized Playback and Video Marquee. |
| #013 | Marquee authorized playback authentication failed. Please check the authorization authentication interface. For details, see: Authorized Playback and Video Marquee. |
| #014 | Flash player does not have JavaScript execution permissions. Please try upgrading your browser to the latest version or switch browsers. |
| #015 | JavaScript runtime error. Please try upgrading your browser to the latest version or switch browsers. |
| #016 | Marquee has been tampered with. |
| #020 | playsafeUrl interface request failed. Please check if the interface service for the playsafeUrl parameter is functioning correctly. For details, see: Playing Encrypted Videos. |
| #024 | For video copyright protection considerations, the player prohibits encrypted videos from being played on certain browsers with built-in screen recording functionality. Please switch to a different browser. |
| #10000 | Video playback is prohibited. Please contact the administrator. |
