How to Resolve Overuse of Storage (Traffic) Issues (FAQ Topic 13)

If a user's website exceeds the original storage (traffic) limit of their plan within a certain period, causing video uploads (playback) to fail, how should this issue be addressed?

POLYV has dedicated personnel who monitor users' storage (traffic) usage. Once an overage or a trend toward overuse is detected, a staff member will notify the user and assist them in increasing storage (traffic) or upgrading their plan.

Increasing storage (traffic) is a solution for users experiencing rapid short-term growth in storage (traffic) usage. This approach not only effectively resolves the monthly overage issue but also helps users save on costs.

Upgrading the plan is a solution for users whose storage (traffic) needs are expected to grow significantly and steadily over the long term. This helps resolve the current month's overage issue while also sparing users the hassle of adding extra storage (traffic) each month, reducing the frequency of checking backend usage.

Through rigorous backend management, POLYV ensures a stable and worry-free cloud video service experience. Additionally, 7x24-hour after-sales support is provided, guaranteeing that any issues encountered during use can be resolved promptly.

POLYV has always been dedicated to cloud video services. Because of this focus, we deliver professional solutions.